lakesidecaravan

Sorry, but we are unable to accept bookings from All Male/All Female or Mixed Groups under 30 years of age. Family Bookings must include a responsible adult member who is at least 25 years of age.

Bookings will be held until the date shown on your letter. After this date if deposit or balance has not been received the booking will be re-advertised.

The Key to the caravan are not usually available until after 2 pm on the day of your arrival. Check-in is at East Gate. Here you will be given the key to the caravan and passes into the complex. If you arrive early, you are welcome to use all the facilities on the Butlins complex until the holiday home is ready for you.

In order that the caravan can be checked and made available for the next booking, we would kindly request that you vacate the caravan by 10 am on the day of departure.

The caravan will be cleaned at the end of your stay. However, we would respectfully request that you leave the caravan in a reasonably clean and tidy condition. All dishes, etc, must be washed up and put away and unused food & drink removed from the fridge/freezer and cupboards.

SHOULD ANY SPILLAGE OR SICKNESS OCCUR ON THE CARPET OR UPHOLSTERY, PLEASE USE THE CARPET SPRAY CLEANER PROVIDED TO REMOVE OR MINIMISE STAINING. THIS CAN BE FOUND IN THE CUPBOARD BENEATH THE KITCHEN SINK.
FOR STUBBORN STAINS AND IN ALL CASES OF SICKNESS, WE WILL NEED TO GET THE CARPET CLEANED AT A COST OF £25. THIS WILL BE DEDUCTED FROM THE SECURITY DEPOSIT.

The hirer is responsible for all members of the party and must make good any losses, breakages or damage to the caravan or its contents during their stay. We do request a security deposit of (but not limited to) £100, which is refundable within 14 days of departure (subject to no damages, etc). This is payable at the time of paying the final balance, and we reserve the right to deduct the cost of any loss, damage, excessive cleaning, etc, at our discretion. This cheque will not be cashed unless there is damage to the caravan. ON ALL ADULT BREAKS £100 TO BE ADDED TO THE COST OF THE HOLIDAY INSTEAD OF A CHEQUE AND WILL BE REFUNDED ONCE THE CARAVAN HAS BEEN CHECKED ON DEPARTURE.

In the unlikely event of any loss or damage found upon your arrival, this should be reported immediately by telephoning JOHN or SUE on 01634 682154 or 07770943075 or 07834857248, otherwise you may be held responsible. Any problems arising whilst at the caravan must also be reported immediately. We will not honour any claims for compensation/refund if problems have not been reported whilst there. This gives us the opportunity to have someone come to the caravan to view the problems whilst you are in residence.

Please observe young children with crayons, etc, as drawing on the walls of the caravan will result in a specialist clean or redecoration, which will be charged for from the security deposit.

For the comfort of our quests, all mattresses and pillows are covered with soft, noise free protectors. Please do not remove these. If they are removed, any soiled items will need to be replaced from the security deposit.

Towels and bed linen are not provided. We will provide pillows and duvets, but not sheets, duvet covers, pillow cases, towels or tea towels.

Should you book your holiday 8 weeks or less before the start date, the full amount will be due.

Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance may be asked to leave, forfeiting the rest of their holiday.

Please note that the booking deposit is non-refundable. We reserve the right to re-let the caravan if the final balance is not received by the due date confirmed.

The price of your holiday includes passes into the Butlins complex (with the exception of the Spring Harvest and Elim Events). Details of how to collect the passes and caravan keys will be sent to you upon receipt of the full holiday amount.

If you should lose the keys, a charge of £95 will be made to replace the caravan lock and keys

Any changes to the advertised entertainment or facilities, on the resort, are beyond our control, and we cannot accept any responsibility for this.

Should your accommodation become unavailable due to circumstances beyond our control, and we are unable to find comparative accommodation for you, a full refund will be given.

We cannot accept liability for the loss or damage of any personal items. We recommend that you purchase some form of holiday insurance if you require it, as there is no insurance included in the price of your holiday.

SMOKING OR PETS ARE NOT PERMITTED IN THE CARAVAN. IF THIS RULE IS NOT ADHERED TO, YOU WILL BE ASKED TO VACATE THE CARAVAN WITH NO REFUND

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